Abstract
The service delivery among teachers significantly impacts educational outcomes and student
achievement. This study examined Incentives management and service delivery among teachers in
secondary schools in Ogoja Education Zone, Cross River State, Nigeria. Two null hypotheses guided
the study. Correlational survey research design was adopted. The population was all 1,074 teachers
in 90 public secondary schools in the zone. Stratified proportionate sampling technique was adopted.
The sample of the study was 230 teachers selected through simple random technique using the “Hat
and Drawn” method. The instrument used for data collection was a questionnaire Incentives
Management and Service Delivery among Teachers’ Questionnaire (IMSDTQ).” The instrument was
divided into two sections and validated by three research experts in Educational Management, and in
Measurement and Evaluation, Faculty of Educational Foundation Studies, University of Calabar. Its
reliability which yielded a coefficient of .87 was ascertained using Cronbach alpha method. Data
analysis was done with the help of Pearson Product Moment Correlation and Multiple Linear
Regression Analysis, using Statistical Package for Social Science (SPSS) version 26. The findings of
the study revealed that: financial incentive management, non-financial incentive management has a
statistically significant, positive relationship with service delivery among teachers. The study
concluded that incentive management significantly relates to service delivery among teachers in
public secondary schools in Ogoja Education Zone, Cross River State, Nigeria. Based on the findings
of the study, it was recommended that Principals should monitor teachers' attitudes to identify the
incentive schemes that will encourage greater service delivery
2024-12-01
Vol. 1 Issue No. 1 December 2024
Articles
Vol. 1 Issue No. 1 December 2024
/ ArticleINCENTIVES MANAGEMENT AND SERVICE DELIVERY AMONG TEACHERS IN SECONDARY SCHOOLS IN OGOJA EDUCATION ZONE, CROSS RIVER STATE, NIGERIA
Udokpan, Daniel Michael
Department of Educational Management, Faculty of Educational Foundation Studies, University of Calabar, Calabar
https://orcid.org/https://orcid.org/0000-0002-7227-9085
Obona, Edut Egbe
Department of Educational Management, Faculty of Educational Foundation Studies, University of Calabar, Calabar
Otu, Mary Njo
Department of Educational Management, Faculty of Educational Foundation Studies, University of Calabar, Calabar
Nsien, Emilia Charles
Department of Educational Management, Faculty of Educational Foundation Studies, University of Calabar, Calabar